At Ulysses Wanders, we want you to have the best experience with our travel accessories, camping gear, fishing gear, luggage bags, and travel tech. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure customer satisfaction.
1. Return Policy
- You may return items within 14 days from the date of delivery.
- Items must be in unused, original condition, with all tags, packaging, and accessories included.
- Returns must be requested via email at [[email protected]] before sending the product back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items:
- Used, damaged, or altered items.
- Products without original packaging or missing components.
- Gift cards and promotional items.
2. Refund Policy
Once we receive your return, we will inspect the item and process your refund:
- Inspection & Approval: Refunds will be processed within 5-7 business days after receiving the returned item.
- Refund Method: Refunds will be issued in the form of cash refunds.
- Damaged or Incorrect Items: If you received a defective or incorrect product, please contact us within 48 hours of delivery with photos of the issue for a free replacement or store credit.
3. Exchange Policy
- Exchanges are allowed within 14 days of delivery for defective or incorrect items.
- If you wish to exchange an item for a different product, you will need to return the original item and place a new order.
4. How to Initiate a Return or Refund
To request a return or refund, follow these steps:
- Email us at [[email protected]] with your order number, reason for return, and photos (if applicable).
- Wait for our confirmation and return instructions.
- Ship the item back to us within the specified timeframe.
- Receive your refund or exchange once the return is processed.
5. Contact Us
For any questions regarding our return and refund policy, please contact our support team [email protected].